Shipping policy
Here’s a UK law-compliant, professional shipping policy for Kettles & Carats, tailored for luxury watches and jewellery:
Shipping Policy – Kettles & Carats
At Kettles & Carats, we aim to provide a safe and reliable delivery service for our luxury watches, watch dials, and jewellery. Please read the details below before placing your order.
1. Processing Time
-
All orders are processed within 1–3 business days after payment is received.
-
Custom or made-to-order items may take 5–10 business days to prepare.
-
You will receive a confirmation email once your order is dispatched.
2. Shipping Methods & Delivery Times
We use insured and tracked courier services for all shipments to ensure your item arrives safely.
-
UK Standard Delivery: 2–5 business days
-
UK Express Delivery: 1–2 business days
-
International Shipping: 5–14 business days (depending on destination)
Delivery times are estimates and may vary due to courier delays, customs, or public holidays.
3. Shipping Costs
-
Shipping costs are calculated at checkout based on the delivery method and destination.
-
Orders above [insert your free shipping threshold, e.g., £500] may qualify for free standard shipping within the UK.
4. Insurance & Responsibility
-
All shipments are fully insured for the full value of the item.
-
Customers are responsible for providing the correct shipping address.
-
Kettles & Carats is not responsible for lost items if the wrong address is provided.
5. International Shipping & Customs
-
International shipments may be subject to import duties, taxes, or customs fees, which are the responsibility of the recipient.
-
Delivery times may vary due to customs inspections.
6. Lost or Damaged Packages
-
If your order is lost or damaged in transit, contact us immediately with tracking information.
-
We will work with the courier to resolve the issue and ensure repair, replacement, or refund if covered by insurance.
7. Contact
For shipping questions or updates, please contact:
Email: kettlesandcarats@gmail.com