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Privacy Policy

Effective Date: 14/04/2025

At Kettles & Carats, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from www.kettlesandcarats.com.

By using our site, you consent to the practices described in this policy.

1. Who We Are

This website is operated by Kettles & Carats, a UK-based jewellery brand. For any privacy-related concerns, you can contact us at:

📧 Email: support@kettlesandcarats.com
🌐 Website: www.kettlesandcarats.com

2. Information We Collect

We may collect the following types of personal data when you use our site:

  • Identity Data – name, email address, billing/shipping address, phone number

  • Payment Data – payment details processed securely via third-party gateways (we do not store card information)

  • Order & Transaction Data – details of products you purchase

  • Technical Data – IP address, browser type, device type, time zone

  • Usage Data – how you interact with our site (pages visited, time on site, clicks)

  • Marketing Data – your preferences for receiving emails and offers

3. How We Use Your Information

We use your data to:

  • Process and fulfil your orders

  • Provide customer support

  • Personalise your shopping experience

  • Improve our website and services

  • Send you updates, offers, and newsletters (only if you opt in)

  • Comply with legal obligations

4. Cookies

We use cookies and similar tracking technologies to improve your browsing experience. These may include:

  • Essential cookies – for site functionality

  • Performance cookies – to analyse site traffic and usage

  • Marketing cookies – for personalised ads (if consented)

You can manage cookie preferences in your browser settings or via our cookie banner.

5. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only as necessary, including:

  • Payment processors (e.g. Shopify Payments, PayPal)

  • Delivery partners (e.g. Royal Mail, courier services)

  • Marketing platforms (e.g. email services like Klaviyo or Mailchimp)

  • Analytics providers (e.g. Google Analytics)

All third parties are required to respect your data and comply with privacy regulations.

6. Data Security

We implement strict security measures to protect your personal information. While no method is 100% secure, we use industry best practices to keep your data safe.

7. Your Rights (UK & EU GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Request deletion of your data

  • Object to or restrict data processing

  • Withdraw consent at any time (for marketing)

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us at support@kettlesandcarats.com.

8. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy (e.g., tax/legal requirements, customer service).

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. We encourage you to read their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated "Effective Date." Please review regularly to stay informed.

11. Contact Us

Questions, requests, or concerns?
📧 Email: support@kettlesandcarats.com
📍 Website: www.kettlesandcarats.com

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