Shipping Policy
Effective Date: 14/04/2025
Ships from: United Kingdom
At Kettles & Carats, we take great care in getting your jewellery safely and promptly to your doorstep. Below you'll find everything you need to know about our shipping process.
🚚 Shipping Within the UK
We currently offer domestic shipping only within the United Kingdom.
Shipping OptionEstimated Delivery TimeCost
Standard Tracked2–4 business days£3.99 (Free on orders over £50)
Express Tracked1–2 business days£6.99
Free Standard Shipping is automatically applied to all orders over £50.
🛍 Processing Time
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Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
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You will receive a shipping confirmation email with tracking details once your order has been dispatched.
📦 Order Tracking
All orders are shipped with a tracking number.
You can track your order using the link provided in your shipping confirmation email.
❗ Delays & Disruptions
While we aim to deliver all orders on time, delays may occasionally occur due to:
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Peak seasonal demand (e.g., holidays)
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Courier disruptions
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Severe weather or regional postal delays
We appreciate your patience and understanding during such circumstances.
📬 Missed / Lost Deliveries
If your parcel is marked as delivered but you haven’t received it:
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Double-check with neighbours or building management.
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Allow 24–48 hours, as some carriers may mark parcels delivered ahead of time.
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Still missing? Contact us at support@kettlesandcarats.com and we’ll assist you.
🛑 Shipping Restrictions
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We do not currently ship internationally.
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We are unable to deliver to PO Boxes or BFPO addresses.
💬 Questions?
If you have any concerns or special requests regarding shipping, please reach out to our friendly support team: